1. WHICH REGIONS DO YOU SELL & SHIP YOUR PRODUCTS TO?
| Licenses/IP | XM can only directly sell or market our products to countries listed below. We apologise sincerely if we are unable to sell to customers or fans in other countries. |
| MARVEL | Afghanistan, Bahrain, Brunei Darussalam, Mainland China, Hong Kong SAR, Egypt, India, Indonesia, Iraq, Jordan, Kuwait, Lao People's Democratic Republic, Lebanon, Libya, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates, Vietnam, Yemen Europe - For Europe customers, please order directly from our Europe Master Distributor |
| Mickey & Friends | Afghanistan, Bahrain, Brunei Darussalam, Mainland China, Hong Kong SAR, Egypt, India, Indonesia, Iraq, Jordan, Kuwait, Lao People's Democratic Republic, Lebanon, Libya, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates, Vietnam, Yemen |
| DC | 1:6 Justice League / DC Batman - Worldwide (with exception: license does not allow XM to sell direct to Mainland China) 1:4 Batman Samurai Line - Worldwide (with exception: license does not allow XM to sell direct to Mainland China) 1:4 Justice League / DC Batman - Hong Kong SAR, Macau SAR, Taiwan, India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam, Europe, Middle East, Africa 1:4 Batman White Knight / Dark Nights: Metal / Dark Nights: Death Metal - Hong Kong SAR, Macau SAR, Taiwan, India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam, Europe, Middle East, Africa, USA - Countries listed under Europe, Middle East, Africa includes: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bosnia- Herzegovina, Botswana, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Channel Islands, Comoros, Democratic Republic of Congo; Republic of the Congo, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Islas Malvinas), Faroe Islands, Finland, France, French Guyana, French Polynesia, French West Indies, Gabon, The Gambia, Gaza Strip, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guinea, Guinea-Bissau, Hungary, Iceland, Iraq, Ireland, Isle of Man, Israel, Italy, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldovia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Netherlands, Netherlands Antilles, New Caledonia, Niger, Nigeria, Norway, Oman, Pitcairn Islands, Poland, Portugal, Principality of Monaco, Qatar, Reunion, Romania, Rwanda, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, St. Helena, St. Martin, St. Pierre and Miquelon, Svalbard, Swaziland, Sweden, Switzerland, Tajikistan, Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Uganda, Ukraine (excluding Crimea and the Covered Regions of Ukraine), United Arab Emirates, United Kingdom, Uzbekistan, Vatican City, Wallis and Futuna, West Bank, Western Sahara, Yemen, Zambia, and Zimbabwe |
| Transformers | Cambodia, Mainland China, Hong Kong SAR, Macau SAR, Taiwan, India, Indonesia, Malaysia, Myanmar, Singapore, South Korea, Thailand, Philippines, Vietnam |
| Ultraman | Worldwide (with exception: license does not allow XM to sell direct to Japan. There are also certain license restrictions within Mainland China) |
| Top Cow | Worldwide - All countries |
| The Four Horsemen | Worldwide - All countries |
2. PAYMENT
- All prices quoted are in Singapore Dollars.
- For In-store purchases via our XM Store Singapore, Nets and Credit Card (including Amex) are accepted
- For online purchases, deposit or full payment will be paid via Stripe.
- Once you have made payment, you will receive 2 emails from XM:
- 1st email: An invoice detailing your order
- 2nd email: A receipt detailing that your payment has been successful Your order is only secured once you have received the 2nd email.
3. XM Membership and Points System
Please view this page XM Membership and Points System for our introduction and terms and conditions of our XM Membership and Points System
4. Shipping
- As a customer, you have the option to choose the shipping option that works best for you. The option that you choose and the destination of the order determines the cost of your shipping as well as the length of time it will take to get your order. All shipping times are dependent on product availability.
- Please note that "Estimated Shipping Time" refers only to the time it takes the carrier from pickup to delivery. Delivery time may vary from the below estimated time depending on customs clearance, delays in the destination country, missed or cancelled despatches.
- Custom duties: XM Studios does not charge any customs duties on overseas shipments, however we cannot guarantee that customs charges will not be applicable to your package when it reaches your country. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.
5. Warranty Policy and Product Support
Please view our Product Support page for more details on our customer care service for your products.
6. STOCK AVAILABILITY
We cannot guarantee that every item offered for sale online would actually be shipped right away as inventory can change significantly from day to day. In a rare case, an item may be in stock when you place your order and sold out by the time your order is processed. However, for any item which you place an online order and is found to be sold out at the time of processing, we will inform you by email & remove off the item from your order.
Well that's all for now but please keep your questions coming in and we will endeavour to update this FAQ page as soon as we can to answer all queries.
Love and Peace,
XM Studios Team